Help Desk
HOW CAN WE ASSIST YOU?
About Account and Orders
How do I open an account?
Thank you for considering Qrjoy Wholesale! We’re excited about the possibility of partnering with you. To set up your account, we’ll need the following documents:
- Business License
- Tobacco License
- FEIN (Federal Employer Identification Number)
- Driver’s License
- Email Address
- Business Name
- US Address
Please send photocopies of these documents, and we’ll get your account set up right away. Feel free to reach out if you have any questions during the process. We’re here to help make everything as smooth as possible!
We look forward to having you onboard with Qrjoy Wholesale.
Why can’t I select/add this item to my cart?
Thanks for reaching out! We’re sorry to hear you’re having trouble adding an item to your cart. Let’s get this sorted out!
There may be an issue with your account documentation or an expiration. No worries, though — we’re here to assist! Please let us know the specific item you’re trying to add, and we’ll investigate the issue.
If you have any updated documentation or need to verify that your current documents haven’t expired, that would be helpful. If you’re unsure what’s required, just let us know, and we’ll guide you through the process.
We appreciate your patience and are committed to ensuring your shopping experience is hassle-free!
How do I check the status of my order?
Hello! Checking your order status with Qrjoy Wholesale is easy. Just follow these steps:
- Tap on "My Orders": Head to the main menu on our website and select the "My Orders" section.
- Find Your Order: Locate your order to view all the details.
This will provide you with the most up-to-date information on your order status. If you need help or have any other questions, feel free to reach out!
How do I change my shipping address?
Thanks for contacting Qrjoy Wholesale! To update your shipping address:
- Checkout: After shopping, proceed to the checkout page.
- Change Address: Look for "Change My Shipping Address" during the checkout process.
- Update: Enter the new shipping details and save.
- Save Changes: Make sure to click "Save" or "Update" to confirm.
If you run into any issues or need help, feel free to reach out. We’re here to assist!
How do you ship my order?
At Qrjoy Wholesale, we ship small orders via UPS to ensure safe and timely delivery. For larger orders requiring pallet shipping, we work with a reliable freight company to manage bulk shipments efficiently.
If you have specific shipping preferences or need more information, feel free to let us know. We’re committed to making sure your order arrives in great condition!
What is the minimum amount required for purchase?
Great news! Qrjoy Wholesale does not have a minimum purchase requirement. Whether you’re buying a small selection or stocking up, you can purchase exactly what you need.
Explore our product range, and if you have any questions or need assistance, we’re here to help. Enjoy shopping with Qrjoy Wholesale!
Do I need to have a business to purchase with you?
Yes, Qrjoy Wholesale specializes in serving businesses. If you own a business, we’d love to have you as a customer. Feel free to reach out with any questions, and we’ll be happy to assist!
About Shipping
How long will it take for me to receive my order once it has been shipped?
Once your order is shipped from Qrjoy Wholesale, the delivery time depends on your location:
- Florida: 1-2 business days
- Outside Florida: 3-5 business days
We’ve optimized our shipping process to ensure fast and reliable delivery. If you have any further questions, feel free to ask!
What areas do you deliver to?
We deliver across the US. Whether you’re in Florida or beyond, Qrjoy Wholesale ensures your products arrive in a timely manner. Let us know if you need more details about specific shipping areas.
How do you ship my order?
For small orders, Qrjoy Wholesale uses UPS for reliable and prompt shipping. For larger orders that require pallets, we partner with freight companies to ensure efficient delivery. If you have specific requests or preferences, let us know and we’ll do our best to accommodate!